Refund policy

🇺🇸 RETURN, EXCHANGE & REFUND POLICY – KGLINKED (kglinked.com)

 

At KGLinked, we want you to feel confident shopping with us. Our policies follow standard e-commerce practices commonly used in the United States.

1. 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible, your item must be:

  • In the same condition as received

  • Unworn/unused

  • With all tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

As we operate exclusively online, we do not have a physical store location for customer visits.

To start a return, contact us at: contact@kglinked.com

Once your return is approved, you will receive:

  • A prepaid return shipping label

  • Clear instructions on how and where to send your package

Important: Items sent back without prior return authorization will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

  • Defective

  • Damaged

  • Different from what you ordered

Contact us immediately at contact@kglinked.com, including photos and your order number. We will evaluate the issue and resolve it promptly.

3. Exceptions / Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants, etc.)

  • Custom or personalized products

  • Personal care items (beauty, hygiene, etc.)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale items

If you have questions about a specific item, contact us before purchasing.

4. Exchanges

The fastest way to get the item you want is to return the item you have.
Once the return is approved, you may place a new order for the desired product.

5. European Union – 14-Day Cooling Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason.

Items must remain:

  • Unused

  • With tags

  • In original packaging

  • With proof of purchase

This policy complies with EU consumer protection regulations.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please keep in mind:

  • Your bank or credit card provider may take additional time to process the refund.

  • If more than 15 business days pass after approval and you have not received your refund, contact us at contact@kglinked.com